Privacy Policy

1. Introduction

Welcome to kokoqq, Indonesia's trusted online betting and casino platform. We understand that when you entrust us with your personal information — your name, contact details, payment information, and gaming activity — you expect that data to be handled responsibly, securely, and transparently. This Privacy Policy outlines our commitment to data protection and explains your rights under applicable privacy laws.

This policy applies to all users of kokoqq, including visitors who browse our website without registering, registered members who hold active accounts, and former members whose accounts have been closed. By accessing or using kokoqq, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal data as described herein.

If you do not agree with any aspect of this Privacy Policy, you must discontinue use of our platform immediately. For questions or concerns regarding your privacy, please contact our Data Protection Officer at [email protected].

2. Data Controller

For the purposes of applicable data protection laws, the data controller responsible for your personal information is:

kokoqq
Online Betting and Casino Platform
Website: https://kokoqq.cam
Email: [email protected]

As the data controller, kokoqq determines the purposes and means of processing your personal data. We are committed to complying with all applicable data protection regulations and ensuring that your information is handled lawfully, fairly, and transparently.

3. Information We Collect

kokoqq collects personal data to provide you with a secure, personalized, and compliant betting and gaming experience. The categories of information we collect include:

3.1 Account Registration Information

When you create an account with kokoqq, we collect the following:

• Full legal name (as it appears on your government-issued ID)
• Date of birth (to verify you are at least 21 years of age)
• Email address
• Mobile phone number
• Residential address in Indonesia (city, province, postal code)
• Preferred username and password (password is stored in encrypted form)
• Preferred currency (Indonesian Rupiah / IDR)

3.2 Identity Verification (KYC) Information

To comply with anti-money laundering (AML) regulations and prevent fraud, we require identity verification before processing your first withdrawal. KYC documents may include:

• Government-issued photo ID (KTP, passport, or driver's license)
• Proof of address (utility bill, bank statement, or government correspondence dated within the last 3 months)
• Proof of payment method (bank account statement or e-wallet screenshot showing your name and account details)
• Selfie or photograph holding your ID document (in some cases, for additional verification)

All identity documents are encrypted, stored securely, and accessed only by authorized personnel for verification purposes.

3.3 Payment and Transaction Information

When you deposit or withdraw funds, we collect:

• Payment method details (bank account number, e-wallet ID for BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, LinkAja)
• Transaction amounts, dates, and timestamps
• Transaction status (successful, pending, failed)
• Payment processor transaction IDs (for reconciliation and dispute resolution)

kokoqq does not store full credit card numbers or CVV codes. Payment card transactions are processed by PCI-DSS compliant third-party payment processors.

3.4 Gaming and Betting Activity

To provide personalized services, detect problem gambling patterns, and investigate disputes, we collect:

• Bets placed (sport, market, selection, odds, stake, potential return)
• Game sessions (slot games, live casino tables, togel draws played)
• Winnings, losses, and net gaming activity
• Bonus usage and wagering progress
• Session duration and frequency

3.5 Device and Technical Information

When you access kokoqq, we automatically collect:

• IP address and geolocation data (city, region, country)
• Device type, operating system, browser type and version
• Screen resolution, language preference, time zone
• Referring URL and pages visited on our site
• Cookies and similar tracking technologies (see Section 7 below)

3.6 Communications and Support Interactions

When you contact kokoqq customer support via live chat, email, or phone, we collect:

• The content of your messages and support tickets
• Date, time, and duration of interactions
• Support agent notes and resolution details

Communications may be recorded for quality assurance, training, and dispute resolution purposes. You will be notified at the start of any recorded session.

4. How We Use Your Information

kokoqq uses your personal data for the following purposes:

4.1 Account Management and Service Provision

• Create and maintain your kokoqq account
• Process deposits, withdrawals, and refunds
• Deliver betting and gaming services
• Apply bonuses, promotions, and rewards
• Provide customer support and respond to inquiries

4.2 Identity Verification and Fraud Prevention

• Verify your age (21+ requirement) and identity
• Prevent multi-accounting and collusion
• Detect and prevent money laundering, fraud, and unauthorized access
• Investigate suspicious transactions or betting patterns

4.3 Legal and Regulatory Compliance

• Comply with anti-money laundering (AML) and counter-terrorism financing (CTF) obligations
• Respond to lawful requests from regulatory authorities, law enforcement, or courts
• Enforce our Terms & Conditions and investigate breaches
• Maintain records as required by applicable laws

4.4 Personalization and Marketing

• Recommend games, betting markets, and promotions based on your preferences
• Send promotional emails, SMS messages, or push notifications (you can opt out at any time)
• Conduct market research and analyze user behavior to improve our services

4.5 Responsible Gaming and Player Protection

• Monitor for signs of problem gambling and intervene when necessary
• Enforce deposit limits, session time limits, and self-exclusion requests
• Provide access to responsible gaming tools and support resources

4.6 Security and Technical Operations

• Secure our platform against cyberattacks, malware, and unauthorized access
• Monitor network traffic and detect anomalies
• Perform backups, system maintenance, and disaster recovery

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary to provide the services you requested when you created an account and agreed to our Terms & Conditions.
• Legal Obligation: Processing is required to comply with laws and regulations, including AML/CTF requirements, age verification mandates, and tax reporting obligations.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security, service improvement, and marketing (where not overridden by your privacy rights).
• Consent: Where applicable, we rely on your explicit consent for specific processing activities, such as sending marketing communications or using certain cookies.

6. Data Sharing and Disclosure

kokoqq does not sell your personal data to third parties. However, we may share your information with the following categories of recipients:

6.1 Payment Processors

We share transaction data with banks and e-wallet providers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, LinkAja) to process deposits and withdrawals.

6.2 Game Providers

We share limited data (username, session ID, bet amounts) with third-party game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Pocket Games Soft, Spribe) to deliver casino games and betting services.

6.3 Identity Verification and Fraud Prevention Services

We may share KYC documents and account data with third-party verification services to confirm your identity and detect fraud.

6.4 Customer Support Platforms

We use third-party live chat and ticketing systems to manage customer support interactions. These providers have access to your support messages and account details.

6.5 Marketing and Analytics Partners

We share anonymized or aggregated data with analytics providers to measure website performance, user behavior, and marketing campaign effectiveness. No personally identifiable information is shared for analytics purposes.

6.6 Legal and Regulatory Authorities

We may disclose your data to law enforcement, regulators, or courts if required by law, subpoena, or court order, or if necessary to protect our rights, property, or safety.

6.7 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. You will be notified of any such change via email or a prominent notice on our website.

All third-party service providers are contractually obligated to protect your data, use it only for the purposes specified by kokoqq, and comply with applicable data protection laws.

7. Cookies and Tracking Technologies

kokoqq uses cookies, web beacons, and similar tracking technologies to enhance your experience, analyze site usage, and deliver personalized content. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use:

• Essential Cookies: Required for the website to function (e.g., session authentication, security). You cannot opt out of these cookies.
• Performance Cookies: Collect anonymous data about how you use our site (e.g., pages visited, time spent). Used to improve site performance.
• Functional Cookies: Remember your preferences (e.g., language, timezone). Enhance your user experience.
• Marketing Cookies: Track your activity across websites to deliver targeted ads. You can opt out of these via your browser settings.

Most browsers allow you to manage cookie preferences. Disabling certain cookies may impact your experience on kokoqq. For more information on managing cookies, visit your browser's help documentation.

8. Data Retention

kokoqq retains your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes. Specific retention periods include:

• Account Data: Retained for the duration of your account and up to 7 years after closure (for regulatory compliance).
• Transaction Records: Retained for 7 years (AML/CTF requirement).
• KYC Documents: Retained for 7 years after account closure.
• Marketing Data: Retained until you opt out or 2 years of inactivity.
• Support Logs: Retained for 3 years.

After the retention period expires, your data will be securely deleted or anonymized.

9. Your Data Rights

You have the following rights regarding your personal data:

Right	Description
Right to Access	Request a copy of the personal data we hold about you.
Right to Rectification	Request correction of inaccurate or incomplete data.
Right to Erasure	Request deletion of your data (subject to legal retention obligations).
Right to Restriction	Request that we limit how we use your data.
Right to Data Portability	Request a machine-readable copy of your data to transfer to another service.
Right to Object	Object to processing based on legitimate interests or for marketing purposes.
Right to Withdraw Consent	Withdraw consent for processing activities that require consent (does not affect past processing).

To exercise any of these rights, contact our Data Protection Officer at [email protected]. We will respond within 30 days. Note that some rights may be limited by legal obligations (e.g., we cannot delete transaction records required for AML compliance).

10. Data Security

kokoqq employs industry-standard security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• 256-bit SSL Encryption: All data transmitted between your device and our servers is encrypted.
• Secure Data Storage: Personal data is stored on secure servers with restricted access.
• Regular Security Audits: We conduct penetration testing and vulnerability assessments to identify and address security risks.
• Access Controls: Only authorized personnel have access to personal data, and access is logged and monitored.
• Password Hashing: User passwords are hashed using bcrypt or similar algorithms and are never stored in plain text.
• Two-Factor Authentication (2FA): Available to enhance account security.

While we take data security seriously, no system is 100% secure. You are responsible for safeguarding your login credentials and notifying us immediately if you suspect unauthorized access to your account.

11. International Data Transfers

kokoqq operates primarily within Indonesia. However, some third-party service providers (e.g., game studios, payment processors) may be located outside Indonesia. When we transfer your data internationally, we ensure that adequate safeguards are in place, such as standard contractual clauses, data processing agreements, or reliance on approved transfer mechanisms. By using kokoqq, you consent to such transfers.

12. Children's Privacy

kokoqq is intended for adults aged 21 and older. We do not knowingly collect personal data from individuals under 21. If we discover that we have inadvertently collected data from a minor, we will delete it immediately. Parents or guardians who believe their child has provided information to kokoqq should contact us at [email protected].

13. Changes to This Privacy Policy

kokoqq reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. We will notify you of material changes by posting the updated policy on this page with a revised "Last Updated" date and, where appropriate, by sending an email notification to registered users. Your continued use of kokoqq after such changes constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please contact:

kokoqq Data Protection Officer
Email: [email protected]
Live Chat: Available 24/7 on the kokoqq platform
Response Time: Under 5 minutes during peak hours (WIB)

We are committed to resolving privacy concerns promptly and transparently. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

By using kokoqq, you acknowledge that you have read, understood, and agree to this Privacy Policy.